Shipping Policy

Production Time: All work is made by me in Copenhagen and typically takes 2-3 weeks to create before shipping (business days). If you need your order sooner, please email me, and we can discuss options.

Because all Nvll+Void pieces are handmade, this also means custom sizes can be ordered.

Shipping Costs:

  • Free shipping within Denmark, handled by Postnord. Delivery usually takes 3-5 business days but may take up to 7 days depending on location.

  • International shipping is also handled by Postnord, generally taking 5-10 business days, with possible delays of up to 15 days.

    Tracking: Every order includes tracking for your convenience

Return Policy

At Nvll+Void, every piece is made with intention and care. If your jewelry has any defects or you would like to exchange it for something else, you may return it within 30 days of receipt. Please contact me before making a return.

Key Points:

  • Custom pieces are non-returnable.

  • To be eligible for a refund or store credit, items must be returned in their original, unused condition with all packaging.

  • Shipping and return shipping costs are non-refundable.

  • For safe returns, please consider adding tracking to your shipment.

Ring Resizing

I hope you love your handmade ring! However, if the size isn’t right for you or your gift recipient, you can exchange it for the correct size, provided the design allows for resizing.

Key Details:

  • Contact me within 14 days of receiving the ring.

  • Return the original ring in its original condition and packaging.

  • You will need to cover the shipping costs for the exchange.

This service is designed to give you peace of mind when purchasing rings online. Please note that exchanges can only be made once, so ensure you have the correct size before reaching out.

Lost/Missing Post.

To avoid any misunderstandings, please double-check that your shipping address is entered correctly at checkout. In the event that your package is misplaced during transit, I will do what is in my power in aiding the delivery service to locate it. However, the responsibility for a missing package lies with the delivery service.

Custom Taxes/Duties.

All prices include Danish VAT; however, I am not responsible for any customs charges that may apply outside Denmark. If you are ordering from a non-EU country, additional fees or taxes may be applicable, which are beyond my control. I recommend checking your country’s import regulations before placing your order to avoid any surprises. For a rough estimate of potential costs click here. (note: this is not a guarantee of cost)